Our ref: 2109964

Hello Carole

Further to my email of 16th March 21 I’m writing to update you on our progress in reducing the flood risk at Llanmaes.

We’ve repaired some minor defects and removed a restriction on the sewer in the field downstream of the flood location. There are further works to line the sewer here which we weren’t able to complete at the same time due to high flows. Now the weather is dry the flows have reduced and we’ll be returning shortly to do this.

The next phase of works will take place on the section of sewer that runs to the rear of the properties on Tyle House Close. Again, works will consist of sewer lining to mitigate ground water infiltration issues. Our CCTV contractors are currently in the process of completing final sections of survey work here, which we will then review and release any necessary work in the next few weeks.

This will complete our initial investigations and minor works, and the next step is for our Alliance Partners to review the root cause and progress with a larger capital scheme to resolve the flooding. A meeting to discuss options is scheduled for next month, with a view to putting forward a scheme for delivery later in the current investment cycle (AMP 2020-2025).

I’ll contact you again in 3 months’ time. If you have any further questions in the meantime you can reach me at this email address or on 03300 413 307 extension: 50035 (Monday to Friday 9am-4pm).

If you need to report an issue which needs our attendance its best to call us on our 24/7 operational line 0800 085 3968 as here we can get our team out as soon as possible.

Kind Regards

Amanda Verallo

Customer Care Officer | Sewerage Services | Dwr Cymru Welsh Water

Tel: 03300 413 307 extension: 50035